Privacy Policy

Last updated: 12/02/2025

At SKINALYS® (“we”, “us”, “our”), we place the highest importance on protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website www.skinalys.com (the “Site”).

We are committed to transparent and responsible data processing, in compliance with all applicable laws, including the GDPR, the Swiss Federal Act on Data Protection (FADP), and any relevant local regulations.

1. Data Controller

The data controller responsible for processing personal data collected on the Site is:

SKINALYS® a brand of Paradox Group GmbH
Postfach 1873
8027 Zurich, Switzerland
Email: info@skinalys.ch

2. Personal Data We Collect

We only collect data that is necessary, relevant, and proportionate.

2.1. Data you provide directly

  • First name, last name
  • Email address
  • Postal address
  • Phone number
  • Order, payment, and delivery information
  • Messages sent through the contact form
  • Customer service interactions

2.2. Data collected automatically

  • IP address
  • Browsing data (pages visited, duration, clicks)
  • Device information (browser type, operating system)
  • Cookies and similar tracking technologies (see “Cookies”)

2.3. Payment data

Payments are processed exclusively through secure third-party providers (e.g., Stripe, PayPal).
SKINALYS® never stores your banking or credit card details.

3. Purposes of Data Processing

Your data is used for the following purposes:

  • Managing orders, payments, and deliveries
  • Creating and managing your customer account
  • Customer support and communication
  • Sending newsletters, updates, and promotional offers (with your consent)
  • Improving the Site and providing an optimal user experience
  • Statistical analysis and audience measurement
  • Fraud prevention and compliance with legal obligations

4. Legal Basis for Processing

We process your data based on:

  • Your consent (newsletter, marketing cookies)
  • Performance of a contract (order and delivery management)
  • Our legitimate interest (statistics, site improvement, fraud prevention)
  • Legal obligations (accounting, taxation)

5. Data Sharing and Transfers

Your data may be shared only with:

  • Logistics and delivery providers
  • Secure payment service providers
  • Hosting, IT, and maintenance partners
  • Marketing partners (only with your explicit consent)

We do not sell your personal data.

6. Data Retention

We retain your data only for as long as necessary:

  • Customer account: as long as the account remains active
  • Order data: 10 years (Swiss regulatory requirements)
  • Newsletter subscription: until you withdraw your consent
  • Cookies: according to the duration specified in the cookie banner

7. Your Rights

Under the GDPR and the Swiss FADP, you have the right to:

  • Access your personal data
  • Rectify incorrect or incomplete data
  • Request deletion (“right to be forgotten”)
  • Object to processing
  • Restrict processing
  • Request data portability
  • Withdraw consent at any time
  • File a complaint with a supervisory authority

To exercise your rights:
Email: info@skinalys.ch

8. Cookies and Similar Technologies

The Site uses cookies to:

  • Ensure proper functionality
  • Analyse traffic and performance
  • Improve navigation and user experience
  • Personalise content and marketing (with consent)

You can manage or refuse cookies at any time via our cookie consent tool.

9. Data Security

We implement strict technical and organisational measures to protect your data:

  • SSL encryption
  • Secure servers (CH/EU-based)
  • Restricted access to personal data
  • Regular backups
  • GDPR & FADP compliance

10. International Data Transfers

If data is transferred outside Switzerland or the EU, we ensure appropriate protection through:

  • Adequacy decisions, or
  • Standard Contractual Clauses (SCCs) approved by the European Commission

11. Updates to this Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on the Site.

12. Contact

If you have any questions about your personal data or this Privacy Policy:

SKINALYS® a brand of Paradox Group GmbH
Postfach 1873, 8027 Zurich – Switzerland
Email: info@skinalys.ch